Good to deal with, kept me informed and did the job.

Good, friendly and efficient reception, excellent work

Everyone at the dealership was professional helpful and also friendly

the service and mot went well and the staff are good at their jobs

They were polite, helpful and pleasant. My car drove so much better after its service, probably because the fitter had put air in the tyres! But thank you to all at Tustain x

You continue to keep our old Legacy going excellently. Thank you.

I am probably the problem customer who, for 60 years, has repaired cars belonging to others as well as myself, and thinks he knows something about them. The only reason I am not maintaining this one is my advancing decrepitude. I therefore am somewhat precious about my car and ask awkward technical questions. For the most part my enquiries are answered.

Whilst using this dealership involves a lengthy drive we feel it's worth it because we have been impressed with the quality of the service we've received. The staff from reception to servicing and spares have been helpful, efficient and friendly.

All the staff are really polite and helpful and understanding…you feel well cared for by them!!

I forgot my appointment but your customer service person reminded me the day before and accommodated a later drop off time than originally planned. When I dropped off the car she said it would ready in 2 hours and it was. Excellent service.

Great customers service

Good service both with Jenny on reception and the chap who picked up and returned car

From the moment we entered the showroom we felt welcomed. The young lady in reception was incredible. So friendly whilst being very efficient. We were very happy with the work carried out & how we were kept infirned

Dan was very helpful, sorted a courtesy car until mine was sorted

Good service completed within estimated time. Fully informed about issues found and potential requirements for the next service.

Great people, great service - everything clear and straightforward - I cannot fault the service, price or experience

usual top class attention

Always efficient and professional

Very efficient and helpful staff

Professional, helpful, friendly service

Excellent service

It was efficient and a smooth process however I have to say that I was slightly annoyed/disappointed when I got my car back it hadn’t been washed, especially after just paying a £208 bill. It has been washed on previous services and mots.

Excellent service, very professional, very courteous, will definitely use again

Great Dealership with very attentive and polite staff, we were interested in the outgoing Classic Outback with a trade in of our Ford Focus Estate. A sensible trade in offer was made which would allow a purchase to be made subject to a test drive, unfortunately no vehicle was available at this stage, whilst awaiting the availability for a test drive we continued our new vehicle search which resulted in a purchase of a Toyota RAV4. We will return to Subaru again in 3 years to contemplate our next new vehicle. Salesman Paul could not have been nicer, calling back when he said he would, listening to our requirements, overall a pleasure to deal with and someone who I was confident in making an expensive purchase with, it just wasn’t to be on this occasion. We loved the car too.

Service completed as you would expect.

Friendly staff ready to listen to my preferences about my car, ie no impect wrenches to be used on the locking wheel nut adaptor as this will ruin it and not being charged to top up the screen washer bottle as I have a gallon of washer fluid at home.

Air-con was degassed satisfactorily. Helpful comments were given about other things that will need attention soon.

As usual the collection & return of my vehicle after its service was excellent. Shame it was not washed but completely happy with the handling.

My dealings have been with Gordon Saunders who has been very helpful and friendly. However I have not been quite so satisfied with Subaru UK customer service. My 2015 outback failed an MOT on 12th march for a cracked nearside front suspension coil. I was very disappointed tp learn that there were no replacement coils in the UK. I am a key worker and need transport. I reached out to Customer services to ask if they can provide me with a courtesy vehicle as I believe items like this coil should be kept well stocked. My request was declined, which has disapoointed me hugely.

Parts guy was very hdlpfull

A really nice experience, appointment on time, well organised and tine taken to explain everything.

The staff were very helpful and the deal went through smoothly.

..

Already a Subaru fan, so I am a pretty easy person to sell to. The service However was excellent, and thought the 50-50 finance deal a good idea, and have used it. Sales staff always took time to help and advise, as well as offering coffee and good humour.

Amazing service. Enquires about the Fury & Blade. Gavin went through all options available. Spoke & answered all questions like I was a human & not just “a sale” took me for a test drive. Extremely talkative & polite. Have said I’ll get back to him within a few weeks regarding what I want to do but I know I won’t be pressured like previous visits to other showrooms. Only issue travelled 26miles there & 26 back on a Sunday to only find out it was closed although internet said you were open!

a very pleasant informative experience .

Friendly helpful knowledgeable

Excellent as usual. Still worth the 60+ mile round trip! Always helpful and courteous. A friendly welcome from Michael who gathers the info of any problems and gets them acted upon....no matter how vague my description. Grateful for a phone call to explain any recommended work and a cost given to get the OK.

Staff at dealerships was very helpful at Alnwick .i was fancying a fury but is a bit low spec

Just great friendly service