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Dennis Common (Tustain)

Willowburn Avenue
Alnwick
Northumberland
NE66 2JH

Tel: 01665 570542

Dennis Common (Tustain)

Willowburn Avenue
Alnwick
Northumberland
NE66 2JH

Tel: 01665 570542

Showroom

We have the full range of Subaru cars and demonstrators, as well as an extensive selection of used cars. We pride ourselves on friendly, professional service and look forward to welcoming you to our showroom.

Opening times
monday 09:00     17:30
tuesday 09:00     17:30
wednesday 09:00     17:30
thursday 09:00     17:30
friday 09:00     17:30
saturday Appointment Only
sunday Closed

Dennis Common (Tustain)

Willowburn Avenue
Alnwick
Northumberland
NE66 2JH

Tel: 01665 570542

Parts

Our fully trained, helpful Parts Advisors have the experience and ability to provide an efficient, professional service for all your Parts & Accessory requirements.

Opening times
monday 08:30     17:00
tuesday 08:30     17:00
wednesday 08:30     17:00
thursday 08:30     17:00
friday 08:30     17:00
saturday Closed
sunday Closed

Dennis Common (Tustain)

Willowburn Avenue
Alnwick
Northumberland
NE66 2JH

Tel: 01665 570542

Workshop

Whether you require a basic service, MOT, warranty work or a major accident repair, you can count on friendly, expert advice and superb standards of workmanship from our factory-trained technicians. We have a small number of courtesy cars available for pre-booking customers and offer a collection and delivery service by prior agreement. Alternatively, you may wish to call to our showroom, wait for your vehicle to be serviced and enjoy a coffee in our customer waiting are. When repairs are complete, your vehicle will progress to our Preparation Department for a complimentary clean.

Opening times
monday 08:30     17:00
tuesday 08:30     17:00
wednesday 08:30     17:00
thursday 08:30     17:00
friday 08:30     16:00
saturday Closed
sunday Closed

Find us

Willowburn Avenue
Alnwick
Northumberland
NE66 2JH

Tel: 01665 570542

We have the full range of Subaru cars and demonstrators, as well as an extensive selection of used cars. We pride ourselves on friendly, professional service and look forward to welcoming you to our showroom.

Opening times
monday 09:00     17:30
tuesday 09:00     17:30
wednesday 09:00     17:30
thursday 09:00     17:30
friday 09:00     17:30
saturday Appointment Only
sunday Closed

Our fully trained, helpful Parts Advisors have the experience and ability to provide an efficient, professional service for all your Parts & Accessory requirements.

Opening times
monday 08:30     17:00
tuesday 08:30     17:00
wednesday 08:30     17:00
thursday 08:30     17:00
friday 08:30     17:00
saturday Closed
sunday Closed

Whether you require a basic service, MOT, warranty work or a major accident repair, you can count on friendly, expert advice and superb standards of workmanship from our factory-trained technicians. We have a small number of courtesy cars available for pre-booking customers and offer a collection and delivery service by prior agreement. Alternatively, you may wish to call to our showroom, wait for your vehicle to be serviced and enjoy a coffee in our customer waiting are. When repairs are complete, your vehicle will progress to our Preparation Department for a complimentary clean.

Opening times
monday 08:30     17:00
tuesday 08:30     17:00
wednesday 08:30     17:00
thursday 08:30     17:00
friday 08:30     16:00
saturday Closed
sunday Closed

Welcome to Dennis Common (Tustain) Subaru

New and used Subaru dealer in Alnwick, Northumberland

Based in Northumberland, Dennis Common (Tustain) Subaru is the leading dealership for new and used Subaru vehicles, aftersales, servicing and MOT work.

Whether you’re a private buyer looking for a new or used car, an existing Subaru customer needing aftersales services or a business client looking for a company car, we can fulfil all your motoring needs. Our friendly and approachable team members are happy to assist with your enquiries.

Our attractive range of special offers make a Subaru more affordable than you think with flexible finance options available across the Subaru range.

New Subaru Cars

With over 70 years of engineering passion, Subaru have a long and proud history of automotive excellence – delivering impressive performance on and off road. Our range of exceptional SUVs, Crossovers, Estates and Sports Coupés, are dedicated to providing the best possible protection and performance. Current models include All-new Outback, Forester e-BOXER and XV e-BOXER.

Approved Used Subaru Cars

Dennis Common (Tustain) also provide our customers with a wide variety of high-quality approved used Subaru vehicles. Each vehicle retains the same quality it had when brand new. We thoroughly assess all pre-owned examples before they go on sale, so you can purchase with complete confidence.

First-Class Subaru Servicing

When you book your car for a service or MOT, your Subaru will be in safe hands. Our factory-trained technicians use state-of-the-art diagnostic equipment and genuine Subaru parts to ensure your Subaru is serviced to the highest possible standard.

Test Drive

Visit us and you can view, sit in and test drive any of the Subaru models that interest you. Our experienced and friendly advisors will also be at hand throughout your visit to answer any questions you may have.

We look forward to welcoming you through our doors in Alnwick, Northumberland.

Offers & Finance that work for you

Make purchasing your Subaru an even smarter choice with our finance offers.
Latest offers
XV Forester

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XV Forester
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Tell us about your current car and your local Subaru dealer will contact you to discuss your options for part-exchange against a new Subaru.
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Reasons To Buy From Dennis Common (Tustain) Subaru

We’re committed to providing the highest level of customer care and satisfaction in everything we do to ensure that you receive a service that is better, where it matters.

CUSTOMER SATISFACTION ASSURED
CUSTOMER SATISFACTION ASSURED

Dedicated Subaru sales staff and technicians, trained with specialist knowledge, are on hand to offer you a full service in Northumberland. We provide exceptional customer care covering sales (new and used), service and parts. This means you can have absolute confidence in the safety and reliability of any Subaru you buy at Dennis Common (Tustain) Subaru.

Service & Aftersales
Service & Aftersales with care

At Dennis Common (Tustain) Subaru we know your car inside out – and our authorised Subaru service centre has dedicated tools and diagnostic equipment specifically designed to fix, repair, and maintain your Subaru.

We exceed standards.
We exceed standards

At Dennis Common (Tustain) Subaru we strive to ensure that the quality of the experience a customer receives whether in person, on the phone, or by any other touchpoint when they visit us in Northumberland is of the highest quality.

Peace of Mind
Peace of mind

Our happy and well-motivated team at Dennis Common (Tustain) Subaru are totally dedicated to the needs of past, present, and future customers. You can trust our experience and expertise to inform your decision when visiting to buy a new or used Subaru you will receive a service that is better, where it matters.

Average star rating
4.5
View Star Breakdown
Average score rating
9.0/10
View Score Breakdown
Customers Really Like
  • Your vehicle was ready when expected. - 9.9
  • The outcome/objectives were achieved. - 9.9
  • The friendliness of our staff. - 9.8
Subaru Monthly Customer Service Awards
Enrolment
Mar 2022, Feb 2022
Gold
Dec 2021
Bronze
Mar 2022, Feb 2022
Customer Reviews
A.S.
A.S.
Review Score 8/10
15/07/2022

Good to deal with, kept me informed and did the job.

D.W.
D.W.
Review Score 10/10
13/06/2022

Good, friendly and efficient reception, excellent work

D.B.
D.B.
Review Score 10/10
11/06/2022

Everyone at the dealership was professional helpful and also friendly

N.W.
N.W.
Review Score 7/10
21/04/2022

the service and mot went well and the staff are good at their jobs

M.A.
M.A.
Review Score 10/10
31/03/2022

They were polite, helpful and pleasant. My car drove so much better after its service, probably because the fitter had put air in the tyres! But thank you to all at Tustain x

R.M.
R.M.
Review Score 10/10
24/03/2022

You continue to keep our old Legacy going excellently. Thank you.

W.N.
W.N.
Review Score 9/10
12/03/2022

I am probably the problem customer who, for 60 years, has repaired cars belonging to others as well as myself, and thinks he knows something about them. The only reason I am not maintaining this one is my advancing decrepitude. I therefore am somewhat precious about my car and ask awkward technical questions. For the most part my enquiries are answered.

D.D.
D.D.
Review Score 10/10
24/02/2022

Whilst using this dealership involves a lengthy drive we feel it's worth it because we have been impressed with the quality of the service we've received. The staff from reception to servicing and spares have been helpful, efficient and friendly.

R.B.
R.B.
Review Score 10/10
09/01/2022

All the staff are really polite and helpful and understanding…you feel well cared for by them!!

P.E.
P.E.
Review Score 10/10
25/12/2021

I forgot my appointment but your customer service person reminded me the day before and accommodated a later drop off time than originally planned. When I dropped off the car she said it would ready in 2 hours and it was. Excellent service.

A.P.
A.P.
Review Score 10/10
23/12/2021

Great customers service

B.H.
B.H.
Review Score 10/10
23/12/2021

Good service both with Jenny on reception and the chap who picked up and returned car

D.B.
D.B.
Review Score 10/10
23/12/2021

From the moment we entered the showroom we felt welcomed. The young lady in reception was incredible. So friendly whilst being very efficient. We were very happy with the work carried out & how we were kept infirned

A.M.
A.M.
Review Score 8/10
16/10/2021

Dan was very helpful, sorted a courtesy car until mine was sorted

D.P.
D.P.
Review Score 9/10
15/10/2021

Good service completed within estimated time. Fully informed about issues found and potential requirements for the next service.

C.K.
C.K.
Review Score 10/10
11/09/2021

Great people, great service - everything clear and straightforward - I cannot fault the service, price or experience

A.J.
A.J.
Review Score 10/10
04/09/2021

usual top class attention

C.C.
C.C.
Review Score 10/10
30/08/2021

Always efficient and professional

J.K.
J.K.
Review Score 9/10
30/08/2021

Very efficient and helpful staff

M.L.
M.L.
Review Score 10/10
24/08/2021

Professional, helpful, friendly service

D.T.
D.T.
Review Score 10/10
21/08/2021

Excellent service

K.E.
K.E.
Review Score 7/10
19/08/2021

It was efficient and a smooth process however I have to say that I was slightly annoyed/disappointed when I got my car back it hadn’t been washed, especially after just paying a £208 bill. It has been washed on previous services and mots.

A.H.
A.H.
Review Score 10/10
19/08/2021

Excellent service, very professional, very courteous, will definitely use again

P.B.
P.B.
Review Score 10/10
17/08/2021

Great Dealership with very attentive and polite staff, we were interested in the outgoing Classic Outback with a trade in of our Ford Focus Estate. A sensible trade in offer was made which would allow a purchase to be made subject to a test drive, unfortunately no vehicle was available at this stage, whilst awaiting the availability for a test drive we continued our new vehicle search which resulted in a purchase of a Toyota RAV4. We will return to Subaru again in 3 years to contemplate our next new vehicle. Salesman Paul could not have been nicer, calling back when he said he would, listening to our requirements, overall a pleasure to deal with and someone who I was confident in making an expensive purchase with, it just wasn’t to be on this occasion. We loved the car too.

I.B.
I.B.
Review Score 10/10
30/07/2021

Service completed as you would expect.

W.N.
W.N.
Review Score 10/10
11/07/2021

Friendly staff ready to listen to my preferences about my car, ie no impect wrenches to be used on the locking wheel nut adaptor as this will ruin it and not being charged to top up the screen washer bottle as I have a gallon of washer fluid at home.

R.M.
R.M.
Review Score 9/10
10/07/2021

Air-con was degassed satisfactorily. Helpful comments were given about other things that will need attention soon.

P.K.
P.K.
Review Score 10/10
08/07/2021

As usual the collection & return of my vehicle after its service was excellent. Shame it was not washed but completely happy with the handling.

P.R.
P.R.
Review Score 9/10
08/04/2021

My dealings have been with Gordon Saunders who has been very helpful and friendly. However I have not been quite so satisfied with Subaru UK customer service. My 2015 outback failed an MOT on 12th march for a cracked nearside front suspension coil. I was very disappointed tp learn that there were no replacement coils in the UK. I am a key worker and need transport. I reached out to Customer services to ask if they can provide me with a courtesy vehicle as I believe items like this coil should be kept well stocked. My request was declined, which has disapoointed me hugely.

S.W.
S.W.
Review Score 7/10
11/03/2021

Parts guy was very hdlpfull

B.S.
B.S.
Review Score 10/10
05/11/2019

A really nice experience, appointment on time, well organised and tine taken to explain everything.

N.B.
N.B.
Review Score 10/10
17/10/2019

The staff were very helpful and the deal went through smoothly.

G.S.
G.S.
Review Score 9/10
01/10/2019

..

S.R.
S.R.
Review Score 10/10
01/04/2019

Already a Subaru fan, so I am a pretty easy person to sell to. The service However was excellent, and thought the 50-50 finance deal a good idea, and have used it. Sales staff always took time to help and advise, as well as offering coffee and good humour.

L.C.
L.C.
Review Score 10/10
11/03/2019

Amazing service. Enquires about the Fury & Blade. Gavin went through all options available. Spoke & answered all questions like I was a human & not just “a sale” took me for a test drive. Extremely talkative & polite. Have said I’ll get back to him within a few weeks regarding what I want to do but I know I won’t be pressured like previous visits to other showrooms. Only issue travelled 26miles there & 26 back on a Sunday to only find out it was closed although internet said you were open!

T.S.
T.S.
Review Score 10/10
04/03/2019

a very pleasant informative experience .

J.C.
J.C.
Review Score 10/10
09/02/2019

Friendly helpful knowledgeable

J.W.
J.W.
Review Score 9/10
09/02/2019

Excellent as usual. Still worth the 60+ mile round trip! Always helpful and courteous. A friendly welcome from Michael who gathers the info of any problems and gets them acted upon....no matter how vague my description. Grateful for a phone call to explain any recommended work and a cost given to get the OK.

I.T.
I.T.
Review Score 8/10
03/02/2019

Staff at dealerships was very helpful at Alnwick .i was fancying a fury but is a bit low spec

D.M.
D.M.
Review Score 10/10
20/12/2018

Just great friendly service

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